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FAQs

How do I place an order?

You may place an order over the phone by giving us a call at: (+33) 644630679. You may also order on our website. Follow these steps to place an order with us online:

  1. Add an item to your shopping cart by clicking the "Add to Cart" button on the item's product page.
  2. Click on “Cart” at the top right corner of our website to review your cart, add order notes, or select "gift receipt".
  3. If your cart looks correct, click on "checkout" and follow the instructions until your order has been confirmed. You'll know your order is complete when you see our Order Confirmation page with your order number.
Am I required to create an account to place an order?

While you are not required to create an Ortodonciainversa account in order to make a purchase, it is highly recommended. By creating an account with us, you gain the ability to view your past orders, check the status of current orders and track each shipment. Additionally, you’ll be able to save your account information with us, expediting the process for your next login and order. Creating an account with us also allows you to create a gift registry and share it with both family and friends.
Creating an account with us is easy, simply click here.

Does Ortodonciainversa ship outside of the United States?

Our exclusive, online children’s boutique is proud to ship internationally, delivering renowned and custom made garments around the world! We use DHL and FedEx shipping and our packages deliver within a few days. You can refer to our Shipping Policy for all additional shipping details.

What are your shipping fees?

Please check our Shipping Policy for a detailed breakdown of our shipping costs.

Can I rush my order?

We offer an expedited service with a rush fee, depending on when the custom order is needed. For in stock items, we offer Next Day Delivery Guaranteed. Rushed orders are ideal for last-minute gifts or events!

Will my order be shipped in an Ortodonciainversa Gift Box?

We use gift boxes, at no additional charge, for certain orders depending on their size. However, if you would like to ensure that your order comes in a gift box, we recommend that you select our Gift Box option at Checkout.

How do I check the status of my order?

You can simply click here to track the status of your order. You may also check the status of your order by logging into your account. By doing so, you will able able to view all of the details of your current and past orders.

How long until I receive my package?

Please refer to our Shipping Policy for detailed information information.

What is your Return & Exchange policy?

Please refer to our Return & Exchange policy page for a comprehensive guide regarding returns and exchanges with your Ortodonciainversa order.

Are all items on the website ready to ship?

All of the products listed on our site are available and ready to ship unless otherwise stated. Custom orders may take up to 6 weeks to ship, depending on the item ordered. Details are on the product description.

Am I able to place a custom order?

Our Couture line features handmade pieces made with the highest quality textiles, fabrics and designer materials. Each item has been carefully designed and selected specifically for the Ortodonciainversa aesthetic, and as such they come in small quantities. Should you want to place a custom order for a specific style, please email us at orders@ortodonciainversa.com

What forms of payment do you accept?

We accept all major forms of credit card including Visa, Mastercard, American Express and Discover. We also accept Amazon Payments and PayPal – a safe, secure service that accepts all major credit cards as well as e-checks. We process all orders through our SSL secured shopping cart. We are a verified boutique site, so you can rest assured that your account and transaction information are entirely safe. We do not see or store your credit card information.

Am I able to place an order over the phone?

Yes, you certainly are. Please contact us at (+33) 644630679 or via WhatsApp: (+33) 644630679 to place your order with us.

Where is Ortodonciainversa located?

Ortodonciainversa is located in Kansas City, United States. While we do not have a physical boutique at the moment, we are strongly considering the option in the future.

How do your sizes run?

Ortodonciainversa is proud to cater to Children of ages Newborn to 14 years old, both girls and boys. Our clothing is designed and manufactured in Europe. Since European sizes tend to run slightly bigger than US ones, you can refer to our Size Guide to ensure that you find the right size for your little one.

Can I use two discount codes or a store credit and discount code?

You may only use one code at a time. If you have two discount codes, only one can apply per order. If you have store credit, you will only be able to use that code. No other code can be entered in addition to the store credit code. 

Can I modify or cancel my order after it has been placed?

We will try our best to accommodate modifications to orders that are new. If an order is in processing, it has already been sent to our shipping department and we will be unable to modify it. For any further inquiries about your order, please email us at orders@ortodonciainversa.com with your inquiry described in full, as well as your order number.

How will I know when my order has shipped?

Ortodonciainversa will send you an automatic email when your order has been shipped. We will also provide you with a tracking number so that you may check the status of your order at your convenience.

Will I be charged Sales Tax with my order?

Sales tax is only collected in-state, from residents of the state of Kansas. We do not collect Sales Tax from residents of all other states or countries.

An item I am looking for has already sold out. Will you restock it?

We’re sorry that an item you are looking for has already sold out! Ortodonciainversa makes its best effort to restock all items, especially if they are within the current fashion season. You will find that next to each "sold out" item, there is a feature entitled, "Email Me When Available". Be sure to enter your email and the size that you are interested in, and we’ll email you if the item becomes available!

My question isn’t listed here. How can I contact you?

Ortodonciainversa loves to connect with its customers and is happy to answer any additional questions that you may have. While most commonly encountered questions can be answered by visiting our FAQ page, you can send us a message through our Contact Page if you have any additional inquiries.

Have more questions? Please email: Customer Service.

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